Most Commonly Asked

 

Is my payment to Oxi secure?

We accept all major Debit and Credit cards which are processed securely by our payment platform provider Stripe. This is the same payment platform that is used by some of the most familiar online booking platforms and retailers including www.booking.com, and others. https://stripe.com/gb

Partners to be proud of...



Delivery and when will I receive my order?

We have teamed up with TNT/Fed EX for our delivery service. We wanted to provide you with the best possible delivery experience and for us no one does this better. You will receive a notification as soon as your product is shipped and you will be able to track it all the way to your door. Once your parcels are collected you will receive it the following day before 6pm.

Not happy or your product has arrived faulty or damaged, what next?

Don’t worry, in the very unlikely event of this happening we have a 14 day no quibble returns policy. Please check it out below....

We love our products and are confident that you will too. But in the unlikely event that you're not 100% happy, we offer a 'no quibble' 14 day returns policy from the day that you receive your order. Simply contact us first so that we know to expect your return, and then return your goods, unused, undamaged and in their original packaging to: ***. Please note that return carriage is at your own expense and risk - we cannot be held liable for any damage or loss when goods are in transit back to us. As you'd expect, we take great care to package all to orders to ensure they reach you in perfect condition. If your order is in any way damaged on receipt, please let us know within 24 hours including pictures of the damage too. We will then arrange to have your order replaced as soon as possible.



Shipping locations?

We can ship our items all over Europe, please contact us for a price for shipping



What is Corten?

Corten is a Weathering Steel. Corten resists the corrosive effects of rain, snow, ice, fog, by forming a coating of Orange – to dark brown oxidation over the metal, this prevents deeper penetration. In simple terms the steel is allowed to rust and that rust forms a protective coating that slows the rate of future corrosion. The famous Angel of the North Sculpture is made from Corten, it still looks the same today as it did 20 years ago. Corten is now used in bridge building and skyscraper construction due to its high strength and weather resistance.